Shipping policy
SHIPPING POLICY
We deliver orders within the Czech Republic, to Slovakia and to other supported countries according to the current shipping options offered in our online store.
The available shipping methods, their price and the estimated delivery time are shown to the customer during checkout before the order is completed.
Order processing
We strive to process orders and hand them over to the carrier as quickly as possible.
For goods in stock, the order is usually ready for dispatch within 1–2 working days of being placed or, for orders paid in advance, of receipt of payment.
During periods of increased order volumes, holidays, promotions or sales, dispatch times may be longer.
Should there be a significant delay with an order, we will inform the customer.
Delivery in the Czech Republic
In the Czech Republic, we offer delivery via the carriers available in our online store.
Depending on the specific order, the following may be available in particular:
delivery to a pickup point or parcel locker,
delivery to an address,
in-store pickup, if this option is offered when ordering.
The specific shipping options and their prices are shown in the cart or at checkout.
Delivery to Slovakia
We deliver orders to Slovakia via the available shipping services.
Depending on the specific address and order, delivery to a pickup point or to an address may be available.
The current shipping price is always stated before the order is completed.
International delivery
We deliver to selected countries abroad via the available international carriers.
Whether delivery to a specific country is possible, the available shipping methods and their price are shown during checkout once the delivery address has been entered.
If a particular country or shipping method is not available at checkout, this means that we do not currently deliver to that destination by that method.
Shipping costs
Shipping costs may vary depending on the country of delivery, the shipping method, the weight or dimensions of the parcel and other parameters of the order.
The final shipping price is always shown to the customer before the order is confirmed.
If we offer free shipping above a certain order value, the terms of this offer are stated directly in our online store and may vary by country or specific promotion.
Delivery time
The stated delivery times are approximate.
Once the parcel has been handed over to the carrier, the actual delivery time depends on the specific carrier and the destination.
As a rule, please allow approximately the following transit times:
Czech Republic: usually 1–3 working days from handover to the carrier.
Slovakia: usually 2–4 working days from handover to the carrier.
Other European countries: usually 3–10 working days from handover to the carrier.
These times are approximate and may be extended, for example, during holidays, periods of increased carrier workload or as a result of circumstances beyond our control.
Parcel tracking
If the carrier offers parcel tracking, the customer will receive the information needed to track the parcel after dispatch by e-mail, by SMS or directly from the carrier.
The customer is responsible for the accuracy of the contact details and delivery address provided in the order.
Undelivered or uncollected parcels
If the customer does not accept or collect the parcel and it is returned to us, we will contact the customer regarding how to proceed.
Any re-shipment of the parcel may be charged according to the current shipping costs.
Damaged parcels
If the parcel is visibly damaged on delivery, we recommend that you record this with the carrier where possible and document the parcel with photographs.
If you discover damage to the goods after receiving the parcel, please contact us as soon as possible at:
Please state your order number in your message and attach photographs of the damaged goods and the packaging, if available.
Splitting an order into multiple parcels
In some cases, an order may be dispatched from several warehouse locations or split into several parcels.
The customer may therefore receive several parcels or several sets of tracking information for a single order.
If we split a shipment for operational reasons, we do not charge the customer any additional shipping for the split itself beyond the amount stated at checkout.
Changing the delivery address
If you need to change your delivery address, please contact us as soon as possible at:
If the order has already been handed over to the carrier, it may no longer be possible to change the address.
Returns
Information on withdrawal from the contract and returning goods can be found in our Returns and Refund Policy.
Contact
If you have any questions about shipping or delivery, you can contact us at:
Benada s.r.o.
Hraběcí 234
460 08 Liberec
Česká republika
